Clear Terms for a Reliable Global Partnership
At Shubh ProPack, we believe great packaging starts with great partnerships, and great partnerships start with clarity. These Terms & Conditions explain how we work with cosmetic brands, distributors and buyers around the world, from your first enquiry to the moment your packaging reaches its destination.
By using this website, requesting a quotation or placing an order with us, you agree to the terms below. Please read them carefully.
Document Summary
- Shubh ProPack Pvt. Ltd.
- Website use, quotations & export orders
- Last updated: October 2026
- [email protected]
- +91-9624491845
Our Key Commitments to Every Buyer
Written Orders
Every order is confirmed through a Proforma Invoice before production begins.
Approved Samples
Bulk production follows the sample and artwork you approve in writing.
Incoterms® 2020
Delivery, cost and risk are governed by the Incoterm agreed on your order.
Quality Assured
Report any quality concern within the claim period and we will make it right.
From Enquiry to Delivery in 8 Clear Steps
Enquiry
Share your product, quantity, decoration and destination.
Quotation
We share pricing, MOQ and estimated lead time.
Sample Approval
You approve the sample and artwork in writing.
Proforma Invoice
We issue the PI with final order terms.
Advance Payment
Production is scheduled once the advance is received.
Production
Manufacturing to the approved standard.
Quality Check
Pre-dispatch inspection and export packing.
Dispatch
Shipped as per the agreed Incoterm.
On this page
01. Acceptance of Terms
These Terms & Conditions (“Terms”) govern your use of www.shubhpackgroup.com and every quotation, Proforma Invoice, purchase order and supply of products made by Shubh ProPack Pvt. Ltd. (“Shubh ProPack”, “we”, “us” or “our”).
By accessing this website, submitting an enquiry or placing an order, you (“Buyer”, “Customer” or “you”) confirm that you have read, understood and accepted these Terms. If you are acting on behalf of a company, you confirm that you are authorised to bind that company.
Order of priority: If a Proforma Invoice or a written agreement signed by both parties contains specific terms, those terms prevail over these general Terms for that order. Terms printed on a Buyer’s purchase order do not apply unless we accept them in writing.
02. Definitions
| Term | Meaning |
|---|---|
| Products | Cosmetic, healthcare, food and household packaging supplied by us, including bottles, jars, caps, closures, pumps, containers and related components. |
| Custom Products | Products made to the Buyer’s specific design, size, colour, decoration or branding. |
| Proforma Invoice (PI) | Our written order confirmation stating products, quantities, prices, payment terms, Incoterm and estimated dispatch date. |
| Tooling | Moulds, dies, printing screens, plates and similar equipment developed for an order. |
| MOQ | Minimum Order Quantity required for a product or customisation. |
03. Use of this Website
- Content on this website is provided for general information about our company and products. It does not form a binding offer.
- Product images, colours and finishes are for illustration only. Actual products may vary slightly due to screen settings, materials and production batches.
- Specifications, capacities and dimensions shown online are indicative. Final specifications are those confirmed in your Proforma Invoice or approved sample.
- You agree not to misuse this website, attempt unauthorised access, copy our content for commercial use, or submit false or misleading information through our enquiry forms.
- All website content, including text, images, logos, product photographs and designs, is the property of Shubh ProPack Pvt. Ltd. and may not be reproduced without our written permission.
04. Enquiries, Quotations & Orders
- Quotations are valid for 30 days from the date of issue unless stated otherwise, and may be revised if raw material prices, exchange rates or freight costs change significantly.
- An order becomes binding only when we issue a Proforma Invoice and receive the agreed advance payment.
- Each product is subject to its MOQ. Orders below MOQ may be accepted at our discretion with revised pricing.
- Quantities supplied may vary by up to ±5% of the ordered quantity due to production yields. The Buyer will be invoiced for the actual quantity shipped.
05. Samples, Moulds & Customisation
- Stock samples may be provided free of charge; courier charges are typically paid by the Buyer.
- Custom or decorated samples (special colours, printing, hot stamping, labelling, etc.) may be chargeable. Sample charges may be adjusted against the bulk order where agreed.
- Tooling costs for new or modified moulds are quoted separately and are payable in advance. Tooling development begins only after design approval and payment.
- Tooling remains at our facility for use on the Buyer’s future orders. Ownership, exclusivity and transfer of tooling are as agreed in writing for each project.
- Approved samples become the reference standard for bulk production. Please review colour, dimensions, finish and function carefully before giving approval.
Tip: Keep one approved sample with you. It makes future quality comparisons quick and fair for both sides.
06. Artwork, Branding & Intellectual Property
- The Buyer is responsible for the accuracy of all artwork, logos, text, barcodes and regulatory markings supplied. Once artwork is approved in writing, we are not liable for errors contained in it.
- The Buyer confirms that it owns or has permission to use all trademarks, logos and designs supplied to us, and agrees to indemnify Shubh ProPack against any claim of infringement arising from them.
- Designs, drawings, technical concepts and standard moulds created by Shubh ProPack remain our intellectual property unless a written agreement says otherwise.
- We will never use your brand name, logo or custom design for any other customer. With your consent, we may show finished products in our portfolio.
07. Pricing & Payment
Prices are quoted in USD (or another currency agreed in writing) and are based on the Incoterm stated in the quotation. Unless included, prices exclude freight, insurance, import duties, destination taxes and local clearance charges.
| Payment Stage | Standard Terms |
|---|---|
| Tooling / Mould | 100% in advance |
| Order Confirmation | 50% advance against Proforma Invoice |
| Before Dispatch | Balance 50% before shipment or against a copy of shipping documents |
| Accepted Methods | Telegraphic Transfer (T/T) or an irrevocable Letter of Credit (L/C) at sight from a bank acceptable to us |
- All bank charges outside India, intermediary bank fees and L/C amendment charges are borne by the Buyer.
- Goods remain the property of Shubh ProPack until full payment is received.
- We may hold shipments, pause production or charge interest on overdue amounts where payments are delayed.
08. Production & Lead Times
- Lead times start from the later of: receipt of the advance payment, final sample approval, or final artwork approval.
- Dispatch dates in quotations and Proforma Invoices are good-faith estimates. On-time delivery is central to how we work, and we plan every order carefully to meet it.
- Changes requested after production starts may affect price and delivery timelines.
- If any delay is expected, we will inform you promptly and work with you on the best solution.
09. Shipping, Delivery & Incoterms
Delivery obligations, costs and transfer of risk follow the Incoterms® 2020 rule stated on the Proforma Invoice. Common options we offer:
| Incoterm | Our Responsibility | Risk Passes to Buyer |
|---|---|---|
| EXW – Ex Works | Goods packed and ready at our facility | When goods are made available for collection |
| FOB – Free On Board | Export clearance and loading at the Indian port | Once goods are on board the vessel |
| CIF – Cost, Insurance & Freight | Sea freight and minimum insurance to the destination port | Once goods are on board the vessel |
| DAP – Delivered at Place | Carriage to the named destination | When goods arrive, ready for unloading |
- Products are packed in export-worthy cartons and/or pallets suited to the mode of transport. Special packing requirements must be agreed in advance and may be chargeable.
- Unless agreed otherwise, the Buyer is responsible for import licences, customs clearance, duties and taxes in the destination country.
- Any shipping damage or shortage must be noted on the delivery receipt and reported to the carrier and to us immediately.
10. Quality, Tolerances & Inspection
- Products are manufactured according to the approved sample, agreed specifications and accepted industry tolerances for dimensions, weight and capacity.
- Minor variations in colour shade, gloss and texture between batches are normal in plastic and glass packaging and are not treated as defects when within acceptable limits.
- Every order goes through in-house quality checks before dispatch. Inspection reports can be shared on request.
- Buyers may appoint a third-party inspection agency at their own cost, with prior notice, before dispatch.
11. Claims, Defects & Returns
- Quality claims must be submitted in writing within 15 days of receiving the goods, with order details, photographs or videos, and defective samples where requested.
- Once a claim is verified, we will, at our option, replace the defective quantity, issue a credit note, or refund the value of the defective products.
- Goods may not be returned without our prior written authorisation.
- Claims will not be accepted for damage caused by improper storage, handling, filling, modification, or use with incompatible formulations or equipment.
12. Product Compatibility & Compliance
- The Buyer is responsible for testing packaging compatibility with its product formulation, filling equipment and intended use.
- The Buyer is responsible for ensuring that the final filled product, labelling and packaging claims comply with the laws and regulations of the destination market.
- Where available, we can share material specifications and supporting documents on request.
Important: Every formulation behaves differently. We strongly recommend compatibility, stability and filling-line trials with approved samples before placing a bulk order.
13. Cancellations & Order Changes
- Orders can be cancelled or changed only with our written consent.
- Once production or tooling development has begun, the Buyer is responsible for costs already incurred, including raw materials, tooling, decoration and work in progress.
- Custom Products made to the Buyer’s specification cannot be cancelled once production has been completed.
- We may cancel or suspend an order if payment is not received as agreed, or if the Buyer breaches these Terms.
14. Limitation of Liability
To the maximum extent permitted by law, Shubh ProPack’s total liability for any claim related to an order is limited to the invoice value of the products concerned. We are not liable for indirect or consequential losses, including loss of profit, loss of business, product recalls, loss of filled product or damage to reputation.
Nothing in these Terms limits liability that cannot be excluded under applicable law.
15. Force Majeure
We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, pandemics, war, government actions, strikes, power failures, port congestion, shipping-line disruptions and shortages of raw materials. In such cases, timelines will be extended for a reasonable period, and we will keep you informed throughout.
16. Confidentiality
Both parties agree to keep confidential all non-public information shared during the business relationship, including designs, drawings, formulations, pricing and business plans. This information will be used only to fulfil the order. We are happy to sign a Non-Disclosure Agreement (NDA) for new product development projects.
Personal data shared through this website is handled as described in our Privacy Policy.
17. Governing Law & Disputes
These Terms are governed by the laws of India. We will first try to resolve any dispute amicably through discussion. If a dispute cannot be resolved within 30 days, it will be subject to the exclusive jurisdiction of the courts at [City], Gujarat, India.
18. Updates to these Terms
We may update these Terms from time to time to reflect changes in our business, services or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. The Terms in force on the date of your Proforma Invoice apply to that order.
? Quick FAQs
Yes. We supply brands and distributors worldwide under EXW, FOB, CIF and DAP terms, with export-worthy packing for safe transit.
Yes. Stock samples are usually available, and custom samples can be developed for approval. Sample and courier charges may apply as explained in Section 5.
Lead time starts once we receive the advance payment and your final written approval of the sample and artwork.
Contact us in writing within the claim period with photos, videos and order details. We will review it promptly and offer a replacement, credit note or refund for verified defects.
